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Returning Goods - Our Returns Policy

We hope that you are pleased with your purchase from businessdirect.btireland.com.  However, we understand there are occasions when you need to return goods to us. Please note that no returns are allowed for customer mistakes, customer mistakes are not relevant to fulfilment of the agreed Contract of Sale and as such are not covered in the Conditions of Sale.

Goods Reported Faulty Within 14 Days of Receipt
If you are reporting faulty goods within 14 days of receipt (please note that for consumer customers only, this is 28 days), then when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.

Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method. 

Goods Reported Faulty More Than 14 Days After Receipt
If you are reporting faulty goods more than 14 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
Alternatively, you can contact us direct if the goods do not conform to the contract.

Packaging Goods for Return
In all cases where goods are to be returned to us, then please ensure that you read our Return of Faulty Goods: Packaging Guidelines

Links of interest - Online Returns Tool:
businessdirect.btireland.com has a special online tool designed to make the process of returning goods as simple as possible.  The tool will prompt you for all the information we need to know in order to arrange your return for you.  Click the link below to learn more and/or start the process.
Please be aware that all returns are subject to inspection and/or acceptance. This means refunds for returned products may take up to 10 working days, from the date of collection, to process.


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